FAQ

WHERE IS YOUR COMPANY LOCATED?

We are located in C.da Busulmone SN a few kilometers from the historic center of Noto (SR). You can reach us along the SP24.

GPS coordinates: 36''54'22.92N – 15''01'57.97E

ARE YOU A FAMILY FARM?

Yes, we are the Di Pino family and we are happy to welcome you to our land, to our home, to tell you a story of family and Sicily.

IS IT POSSIBLE TO ORGANIZE GUIDED TOURS IN YOUR COMPANY?

Of course, they organize days dedicated to tastings led by an expert speaker of typical local products such as oil, wine, almonds, etc...

HOW DO I KNOW THE INGREDIENTS AND NUTRITIONAL VALUES OF EACH PRODUCT?

Each product contains detailed descriptions with all the useful information to establish the nutritional values ​​and ingredients used. Please contact us if you encounter any errors or have any concerns.

IS REGISTRATION ON THE SITE REQUIRED TO PURCHASE THE PRODUCTS?

No, it's not necessary.

HOW DO I PLACE AN ORDER?

Go to the dedicated "Buy online" section and select the category of interest. You can browse the site and choose the products to purchase by reading the features and technical data sheets. If you are interested in a product, click on "add to cart". Complete your order by selecting the quantities or eliminating the products you no longer intend to purchase. Click on “Checkout” and proceed to enter your shipping details.

DO YOU HAVE MINIMUM DELIVERY QUANTITIES?

No, you can freely purchase from 1 to more products.

HOW LONG IS THE GOODS DELIVERED?

We deliver the goods within 24/48 working hours of your online order.

HOW DO YOU SHIP THE GOODS PURCHASED?

Orders are shipped via express courier.

HOW DO I KNOW THAT MY ORDER HAS BEEN CONFIRMED?

You will be sent a confirmation email with the specifics of your order.

HOW MUCH ARE THE SHIPPING COSTS?

There is a single fee of €7.90

CAN I MODIFY OR CANCEL THE ORDER?

Yes, just report it promptly by contacting us by phone. It is important to have the correct data of the order to be modified or canceled: order number and reference email address.

WHICH PAYMENT METHODS DO YOU ACCEPT? CAN YOU GUARANTEE THE SECURITY OF MY BANKING DATA?

We have two different payment methods, thus trying to satisfy customer needs: bank transfer, Paypal.

CAN I PAY CASH ON DELIVERY OF THE GOODS?

No, you can only pay by credit card or bank transfer.

IS IT POSSIBLE TO PURCHASE THE PRODUCTS ALSO ON SITE?

Of course, you can purchase our products by visiting us in our company.

DO YOU ALSO SHIP TO ITALY AND ABROAD?

We ship our typical products throughout Italy and abroad
For further information on shipping abroad, we recommend that you call us to discuss the details.

IF I EXPERIENCE DELIVERY PROBLEMS, MY PACKAGE IS DAMAGED, OR I NEED FURTHER INFORMATION, WHO CAN I CONTACT?

Please contact us at (+39) 0931.573123 or (+39) 333.4558132

CAN I EXERCISE THE RIGHT OF WITHDRAWAL?

Private customers can exercise the right of withdrawal as long as the product is returned intact and complete in all its parts within 14 days.